Improve productivity and efficiency of your customer support,
Improve your KPI's,
Reduce risk and commitment,
Make your customers happier,
Make senior management happier
Whatever product or service you sell, and whether your customers are internal or external, CallTaker ™ provides your customer service team, and management, with all the tools they need to efficiently support customers, keep them updated, ensure issues are followed up, and provide team leaders the tools they need to effectively manage their service team.
Don't let another service call "fall through the cracks".
All this and much more is possible with CallTaker.
Calltaker is perfect for your mobile service technicians. Using a phone or tablet, they can:
Instantly create a self-service catalogue system for your internal or external customers.
If you have an existing website, you can integrate post-sales customer service calls into your website, using our API calls,
by simply adding a button to your web site.
So, you get the appearance of your website, with the functionality of Calltaker. Then, in the backend, support staff use Calltaker to manage customer service requests, as normal.
CallTaker is cloud based so it's available anywhere, anytime on any device. It can also be installed on your own host.
Built in content management system allows you to easily create content pages for service personnel information portals, learning pages and more.
Connect staff like never before through, mail, chat and insightlful workflow management - all with CallTaker.
CallTaker keeps your data secure by backing it up to the cloud, and ensuring it stays out of the wrong hands.
With no need for expert IT expertice and an easy to use admin panel, you save time and money with CallTaker.
If installed on your own host, CallTaker can be customised to suit your needs, or intergrated with other software.