CallTaker ™ is an affordable, sophisticated cloud based customer service management system that allows you to connect and service your customers like never before. Log calls, create requests, assign tasks, run reports, dispatch technicians. All this and much more is possible with CallTaker.
Don't be stuck behind your desk. CallTaker is cloud based so it is available anytime, anywhere on any device. This will give you more time to get out and service customers and clients. It also saves you the need of software installations and on site IT staff to manage.
CallTaker has been designed with our "Click and Go" mentality. CallTakers "Click and Go" useability means you dontneed an IT degree, special training or exspensive staff to deploy and manage it. CallTaker's "Click and Go" functionality makes it easy for almost anyone to use and most fetaures are available to use at the click of a button with easy to follow and use layout.
Because CallTaker is cloud based, your data is stored in the cloud and you can access it no matter what happens to your machine. And you can even remotely wipe data from lost laptops so it doesn’t get into the wrong hands. IT infrastructure updates and maintenance are eliminated, as all resources are maintained by Synagen Systems.
Because CallTaker is cloud based, it does not require expensive IT equipment or resources and their is no need for IT staff to be on site to manage it. Also, because of CallTakers pay-as-you-go billing, you can easily change your subscription as you need to suite your business requirements.
CallTaker is easy to start using and there is no complicated setup required. Simply choose a plan, sign up and begin using. CallTaker was developed with the end user in mind. Once you have signed up to a plan managing CallTaker is easy and you don't need an IT degree to make changes. Easily configure, add users, data and data fields or create pages with important information for staff to access.
CallTaker allows you to easily assign a call or job to other users and details every step of the process. Easily assign tasks or calls to other users and track the flow of the call. Never be left out of the loop again with CallTakers workflow management.
CallTaker comes with a built in CMS (Content Management System) tool that allows you to easily create and edit pages with information such as site information, customer information, product information or anything you wish. The CMS can be used as a stand alone information portal or assigned to be used with one of your input or data fields.
CallTaker can be integrated with many other cloud based and non cloud based applications such as desktop SoftPhone integration that allows CallTaker to open and select applicable data upon a call being answered or easily connect with a cloud based file storage application to share files or access voice recordings. Synagen Systems are not tied to one product and are happy to help you integrate with any software application you like.
Instantly assign and dispatch staff such as technicians to sites easily with job allocation and track with Google maps integration. No need to spend time calling and chasing up staff or field technicians again!
The training module will allow you to add staff training and lessons to your CallTaker. The module will allow you to easily create professional lessons for customer service, product training, client training and anything you need to train your staff or organisation team members for.
Want to be able to directly invoice customers for products or work? Invoicing is made easy with CallTakers invoicing module. Purchased as an additional module, it works with your current CallTaker and will allow for seamless professional invoicing at the touch of a button.
CallTaker comes with a range of great standard features and also includes some additional add-on tools. However if you need to add something specific to your companies needs, Synagen Systems can help you develop and implement into CallTaker. Just let us know what you're looking for and we will develop you a solution.